Utpal M. Dholakia
(pronounced: Oot-pal Dho-lá-kee-yá)
William S. Mackey and Verne F. Simons Distinguished Associate Professor of Management
329 McNair Hall – MS 531
Jones Graduate School of Management, Rice University
6100 Main Street, Houston, TX 77005-1892
Tel: 713.348.5376 · Fax: 713.348.6331 · E-mail: dholakia at rice dot edu
EDUCATION
Ph.D., Marketing, University of Michigan, 1998
M.S., Psychology, University of Michigan, 1997
M.S., Operations Research, Ohio State University, 1994
B.E., Industrial Engineering, University of Bombay, 1993
SELECTED PUBLICATIONS
(Note that if you would like hard or soft copies of any of these papers, please email me at dholakia at rice dot edu. See my vita below for list of working papers/ papers under review/ revision. If you like anything you see, shoot me an email.)
Haws, Kelly, L., Utpal M. Dholakia, and William O. Bearden (2009), “An Assessment of Chronic Regulatory Focus Measures,” Journal of Marketing Research, conditionally accepted.
Dholakia, Utpal M. and Silvia Vianello (2009), “Effective Brand Community Management: Lessons from Customer Enthusiasts,” Sloan Management Review/ Wall Street Journal, conditionally accepted.
Dholakia, Utpal M. and René Algesheimer (2009), “Brand Community” in Richard P. Bagozzi and Ayalla Ruvio (Eds.), Consumer Behavior–Wiley International Encyclopedia of Marketing, New York: John Wiley, forthcoming.
Dholakia, Utpal M., Vera Blazevic, Caroline Weirtz, and Rene Algesheimer (2009), "Communal service delivery: How customers benefit from participation in firm-hosted virtual P3 communities," Journal of Service Research, accepted, in press.
Dholakia, Utpal M. and Richard Baraniuk (2009), "The roles of social networks and communities in open education programs," in Stylianos Hatzipanagos, Handbook of Research on Social Software, 133-144.
Dholakia, Utpal M., Richard P. Bagozzi and Mahesh Gopinath, (2007), “How formulating implementation plans and remembering past actions facilitate the enactment of effortful decisions,” Journal of Behavioral Decision Making, 20, 343-364.
Borle, Sharad, Utpal M. Dholakia, Siddharth Singh and Robert Westbrook, (2007), “The Impact of Survey Participation on Subsequent Customer Behavior: An Empirical Investigation,” Marketing Science, 26 (5), 711-726.
Algesheimer, René and Utpal M. Dholakia, (2006), "Do customer communities pay?" Harvard Business Review, November, Reprint Number 50611E.
Dholakia, Utpal M. (2006), “How customer self-determination influences relational marketing outcomes: Evidence from longitudinal field studies,” Journal of Marketing Research, 43 (1), 109-120.
Bagozzi, Richard P. and Utpal M. Dholakia (2006), “Open Source Software User Communities: A Study of Participation in Linux User Groups,” Management Science, 52(7), 1099-1115.
Dholakia, Utpal M., Mahesh Gopinath, Richard P. Bagozzi, and Rajan Nataraajan (2006), “The Role of Regulatory Focus in the Experience and Self-Control of Desire for Temptations,” Journal of Consumer Psychology, 16 (2), 163-175.
Bagozzi, Richard P. and Utpal M. Dholakia (2006), “Antecedents and purchase consequences of customer participation in small group brand communities”, International Journal of Research in Marketing, 23 (1), 45-61.
Bagozzi, Richard P., Utpal M. Dholakia, and Lisa Klein (2006), “Antecedents and Consequences of Online Social Interactions,” accepted for publication, Media Psychology.
Bagozzi, Richard P., Utpal M. Dholakia, and Amit Mookerjee (2006). Individual and group bases of social influence in online environments, Media Psychology, 8(2), 95-126.
Dholakia, Utpal M. and Itamar Simonson (2005). The effect of explicit reference points on consumer choice and online bidding behavior. Marketing Science, 24(2), 206-217.
Algesheimer, René, Utpal M. Dholakia, and Andreas Herrmann (2005). The social influence of brand community: Evidence from European car clubs, Journal of Marketing, 69(3), 19-34.
Dholakia, Utpal M., Mahesh Gopinath, and Richard P. Bagozzi (2005), “The role of desires in sequential impulsive choices,” Organizational Behavior and Human Decision Processes, 98 (2), 179-194.
Dholakia, Utpal M. (2005), “The hazards of hounding," Harvard Business Review, 83 (10), 20-24 (Reprint Number F0510X).
Dholakia, Utpal M. (2005). The usefulness of bidders’ reputation ratings to sellers in online auctions. Journal of Interactive Marketing, 19 (1), 31-40.
Cheema, Amar, Peter T. L. Popkowski, Rajesh Bagchi, Richard P. Bagozzi, James C. Cox, Utpal M. Dholakia, Eric A. Greenleaf, Amit Pazgal, Michael H. Rothkopf, Michael Shen, Shyam Sunder, and Robert Zeithammer (2005), “Economics, Psychology, and social dynamics of consumer bidding in auctions,” Marketing Letters, 16 (3/4), 401-413.
Bagozzi, Richard P., and Utpal M. Dholakia (2005). Three roles of experience in goal setting and goal striving. in Tilman Betsch and Susanne Haberstroh (Editors), The Routines of Decision Making, Lawrence Erlbaum, 21-38.
Dholakia, Utpal M. (2005). Concept Discovery, Process Explanation, and Theory Deepening in e-Marketing Research: The Case of Online Auctions. Marketing Theory, 5(1), 117-124.
* Invited commentary for special issue on e-marketing theory
Bagozzi, Richard P., and Utpal M. Dholakia (2005). Collective intentional action in virtual communities,” in Mehdi Khosrow-Pour (Editor), Encyclopedia of Information Science and Technology.
Priester, Joseph R., Utpal M. Dholakia and Monique A. Fleming (2004). When and Why the Background Contrast Effect Emerges: Thought Engenders Meaning by Influencing the Perception of Applicability. Journal of Consumer Research, 31 (3), 491-501.
* Lead article
Dholakia, Utpal M., Richard P. Bagozzi, and Lisa Klein Pearo. (2004). A social influence model of consumer participation in network- and small-group-based virtual communities. International Journal of Research in Marketing, 21(3), 241-263.
Dholakia, Utpal M. and Debabrata Talukdar. (2004). How social influence affects consumption trends in emerging markets: An empirical investigation of the consumption convergence hypothesis. Psychology and Marketing, 21(10), 775-797.
Dholakia, Utpal M. and Richard P. Bagozzi. (2004). Motivational antecedents, constituents, and consequences of virtual community identity in Susan Godar and Sharmila Pixie-Ferris (Editors), Virtual and Collaborative Teams: Process, Technologies, and Practice, IDEA Group, 253-268.
Bagozzi, Richard P., Utpal M. Dholakia, and Suman Basuroy (2003). How effortful decisions get enacted: The motivating role of decision processes, desires, and anticipated emotions, Journal of Behavioral Decision Making, 16(4), 273-295.
Dholakia, Utpal M. and Richard P. Bagozzi. (2003). As time goes by: How goal and implementation intentions influence enactment of short-fuse behaviors. Journal of Applied Social Psychology, 33 (5), 889-922.
* Lead Article
Dholakia, Utpal M. and Vicki G. Morwitz. (2002). The scope and persistence of mere-measurement effects: Evidence from a field study of customer satisfaction measurement. Journal of Consumer Research. 29 (2), 159-167.
* Lead Article
Dholakia, Utpal M. and Richard P. Bagozzi. (2002). Mustering motivation to enact decisions: How decision process characteristics influence goal realization. Journal of Behavioral Decision Making, 15 (3), 167-188.
* Lead Article
Dholakia, Utpal M., Suman Basuroy and Kerry Soltysinski. (2002). Auction or agent (or both)? A study of moderators of the herding bias in digital auctions. International Journal of Research in Marketing. 19, 115-130.
* Lead Article
Dholakia, Utpal M. and Vicki G. Morwitz. (2002). How surveys influence customers. Harvard Business Review. 80 (5), 18-19. Reprint F0205A.
Bagozzi, Richard P. and Utpal M. Dholakia. (2002). Intentional social action in virtual communities. Journal of Interactive Marketing. 16 (2), 2-21.
* Lead Article
* Winner of the Inaugural Best Paper Award in JIM for 2002
Dholakia, Utpal M. and Kerry Soltysinski. (2001). Coveted or overlooked? The psychology of bidding for comparable listings in digital auctions. Marketing Letters, 12 (3), 223-235.
Dholakia, Utpal M. and Richard P. Bagozzi. (2001). Consumer behavior in digital environments. pp. 163-200 in Digital Marketing: Global Strategies from the World's Leading Experts edited by Jerry Wind and Vijay Mahajan. New York: Wiley.
Dholakia, Utpal M. (2001). A motivational process model of product involvement and consumer risk perception. European Journal of Marketing, 35, 11/12, 1340-1360.
Dholakia, Utpal M. (2000). Temptation and resistance: An integrated model of consumption impulse formation and enactment. Psychology and Marketing, 17 (11), 955-982.
Bagozzi, Richard P. and Utpal M. Dholakia. (1999). Goal setting and goal striving in consumer behavior. Journal of Marketing, 63, 19-32.
Weber, John A. and Utpal M. Dholakia. (2000). Including marketing synergy in acquisition analysis: A step-wise approach. Industrial Marketing Management, 29, 157-177.
Weber, John A. and Utpal M. Dholakia. (1998). Planning market share growth in mature industrial markets. Industrial Marketing Management, 27, 401-428.
Dholakia, Utpal M. and Lopo Rego (1998). What makes web-pages popular? An empirical investigation of web-page effectiveness. European Journal of Marketing, 32 (7/8), 724-736.
REFEREED AND INVITED PRESENTATIONS*
“The democratization of personal consumer loans? The determinants of interest rate in peer-to-peer lending,” Herzenstein, Michal, Rick Andrews, and Utpal M. Dholakia. Marketing Science Conference, Ann Arbor, Michigan, June 2009.
“Marketing Research 2.0,” invited talk given at the 2nd Annual Marketing Research Symposium, Rice University, April 2009.
“Consumer behavior in a multichannel, multimedia retailing environment,” Emerging Perspectives on Marketing in a Multichannel Multimedia Retailing Environment, Texas A&M University, Jan 2009
“The effects of time frames on personal savings estimates, savings behavior, and financial decision making”. Leona Tam and Utpal M. Dholakia
SCP Summer Conference, Boston, August 2008.
Invited presentation at Korea University Business School, Seoul Korea, July 2008.
37th EMAC Conference, Brighton, London, May
“The long-term effects of joining and participating in customer communities”. Rene Algesheimer and Utpal M. Dholakia. 37th EMAC Conference, Brighton, London, May 2008.
“The effects of responding to customer satisfaction surveys”, invited talk given at TRC-Rice Symposium, Rice University, April 2008.
“Trust and social interaction”. Kosfeld, Michael, René Algesheimer, Lorenz Götte, Utpal M. Dholakia, and Ernst Fehr. Behavioral Public Economics workshop, Austria, October 2007.
“The impact of learning and community design features on participation in customer communities for service support,” Frontiers in Service Conference, San Francisco, October 2007.
“Long-term effects of customer community participation: Evidence from eBay Germany”.
- University of Arizona Marketing department speaker series, October 2007.
Annenberg program for online communities speaker series, Annenberg School for Communication, University of Southern California, September 2007.
"Backfiring Incentives", Invited Presentation at School of Management, Maastricht University, June 29, 2007.
"The Long-Term Effects of Joining and Participating in Customer Communities. Emerging issues from academia," Rene Algesheimer and Utpal M. Dholakia, Creating and Cultivating Brand Connections, MSI Conference, Minneapolis, June 2007.
"A study of bidding behavior in peer-to-peer online lending auctions." Michael Herzenstein, Utpal M. Dholakia, and Evgeny Lyandres. Marketing Science Conference, Singapore, June 2007.
"Determinants of participation in technical support communities." Blazevic, Vera, Caroline Weirtz and Utpal M. Dholakia. 36th EMAC Conference, Reykjavik, Iceland, May 2007.
How Questions Change Customer Behavior: The Role of Survey-Induced Inferences. Singh, Siddharth, Utpal M. Dholakia, and Robert Westbrook. 36th EMAC Conference, Reykjavik, Iceland, May 2007.
“The subtle and persistent effects of measuring customer satisfaction”
* University of California Riverside, March 2007
* Georgia Tech, October 2006
“Novel patient-centric efforts to transform the pharma-physician relationship”, Patient-centric Marketing: gaining customer trust and developing loyalty, Princeton, New Jersey, September 2006.
“What makes an open education program sustainable? The case of Connexions." Dholakia, Utpal M., Richard Baraniuk, and W. Joseph King, Open Education 2006: Community, Culture, and Content, COSL, Utah State University, Logan UT, September, 2006.
“The positivity effect of survey participation”, Dholakia, Utpal M., Vicki G. Morwitz, and Robert Westbrook, ACR Conference, Orlando Florida, September 2006.
"Processes and Outcomes of Consumer Interactions in Virtual communities,” Almeida, Stefânia Ordovás, Utpal M. Dholakia, and Silvia Vianello, ACR Conference, Orlando Florida, September 2006.
“Mere-measurement effects of customer satisfaction surveys: Findings from field studies". Invited presentations at:
* University of St. Gallen, Switzerland, June 2006
* Univerità Ca' Foscari Venezia, Italy, May 2006
* Universität Zürich, Switzerland, April 2006
"A study of sharing in customer communities". Silvia Vianello and Utpal M. Dholakia, 35th EMAC Conference, Athens, Greece, May 2006.
“A study of free-riding-mitigating mechanisms in consumer networks”, Silvia Vianello and Utpal M. Dholakia, 35th EMAC Conference, Athens, Greece, May 2006.
“Processes and outcomes of participation in customer communities”, Invited presentation at University of Maastricht, the Netherlands, May 2006
“Mere-measurement research in marketing”, Lecture at LBS, March 2006
“What makes an open education project sustainable?” presentation at Closed expert meeting on Open Educational Resources, Mälmo, Sweden, February 2006
"Customer Self-determination and relational marketing outcomes". Invited Presentations at:
* London Business School, London, February 2006
* INSEAD, Fontaineblau France, February 2006
* MSI Board of Trustees Meeting, Boston, April 14 2005
* Harvard Business School Marketing Department Speaker Series, Boston, February 2005
* Owen School Marketing Group, Vanderbilt University, Nashville, February 2005
“Four pillars of open education program sustainability: Usability, content, community, and brand equity,” Utpal M. Dholakia, W. Joseph King, and Richard Baraniuk. Advancing the Effectiveness and Sustainability of Open Education Conference, COSL, Utah State University, Logan UT, September 2005.
"Consumer Marketing", ProjectGRAD Summer Institute Guest Lecture, June 2005.
“How empowered and self-determined customers affect relational marketing outcomes,” Invited
presentation at the Marketing in the Oilfield: Can Marketing Actually Drive Sales? Conference, Houston, May 2005.
"Bidding Behavior in eBay Auctions." Utpal M. Dholakia, Invited presentations at:
* JGSM Council of Overseers Meeting, April 2005
* 'Faculty Hot Topics', JGS Partners Breakfast, March 2005
"Customer Self-determination and relational marketing outcomes". Invited Presentations at:
* MSI Board of Trustees Meeting, Boston, April 14 2005
* Harvard Business School Marketing Department Speaker Series, Boston, February 2005
* Owen School Marketing Group, Vanderbilt University, Nashville, February 2005
“Consumer interactions in virtual communities,” presentation in Invitational Research session sponsored by Journal of Interactive Marketing at the DMEF Conference, New Orleans, October 2004.
“Analyzing the market opportunity for new technology,” invited presentation at the Rice Alliance Technology Entrepreneurship Workshop, October 2004.
"Survey participation effects on customer purchase behavior: Increased judgment accessibility or positivity?" ACR Conference 2004, Portland Oregon, October. Utpal M. Dholakia, Vicki Morwitz and Robert Westbrook.
"Sequential Mitigation: A motivational context effect in repeated choice," invited presentation at the ACR doctoral consortium, Portland Oregon, October 2004.
"The effects of explicit reference points on purchase decisions and online bidding behavior." Invited presentation at University of Houston Marketing Department Fall Speaker Series, September 2004.
"The role of desires in sequential impulsive choices." Invited presentation at the A.B. Freeman School of Business, Tulane University, June 2004.
“Making and enacting effortful decisions: A motivational perspective,” presentation at the AMA-Sheth doctoral consortium, Texas A&M University, June 2004.
"Decision making biases in online auctions," Utpal M. Dholakia. 2004 CU-Boulder Invitational Choice Symposium, Estes Park Colorado, June 2004.
“Strategic approaches toward Connexions’ sustainability’.” Utpal M. Dholakia. Presentation to the External Review committee of the William and Flora Hewlett Foundation as part of the Connexions’ project at Rice University, April 2004.
“How surveys influence customers.” Utpal M. Dholakia. Invited presentation at the JGS Partners Breakfast, March 2004
"Sequent Impulsive Choices in a Decision Making Episode," ACR Conference 2003, Toronto Canada, (October 2003). Utpal M. Dholakia & Richard P. Bagozzi.
*Chaired Special Session on The Role of Regulatory Focus on Evaluations, Judgments and Choices.
"The Impact of Explicit Reference Prices: Results from Field Studies of Online Auctions," ACR Conference 2003, Toronto Canada, (October 2003). Utpal M. Dholakia & Itamar Simonson.
*Co-chaired Special Session on Participative Pricing with Amar Cheema of Washington University at St. Louis.
"Linking Consumers’ Online Auction Bidding Behavior and Retail Market Price Dispersion: An Information Economics Perspective", (June 2003) Debabrata Talukdar, Utpal M. Dholakia and Suman Basuroy, Marketing Science Conference, Washington DC.
"Explicit versus Implicit Reference Prices: Findings from Field Studies of Online Auctions," Texas Marketing Faculty Research Consortium, Texas A&M University, (April 2003). Utpal M. Dholakia & Itamar Simonson.
"Explicit versus Implicit Reference Prices: Results from Field Studies of Online Auctions," 2003 Winter Educators’ Conference, Orlando Florida, (February 2003). Utpal M. Dholakia & Itamar Simonson.
"The Role of Thought in Decision Biases and Bias (Over-) Correction," Association for Consumer Research 2002 Conference, Atlanta (October 2002). Priester, Joe, Utpal M. Dholakia, & Monique Fleming.
“Dynamic and persistent anchors: How adjacent listing prices influence focal listing success in digital auctions,” 5th Annual Fordham Pricing Conference, New York City (September 2002). Utpal M. Dholakia
“Making marketing research just-in-time: actionable, accessible, affordable,” Invited Thought Leader, Advanced Marketing Research as a Strategic Imperative: 5th Annual Frost & Sullivan Executive Summit, Orlando Florida (September 2002).
"Dynamic and persistent anchors: How adjacent listing prices influence focal listing success in digital auctions,” INFORMS-Cornell Conference on Pricing, Ithaca New York (September 2002). Utpal M. Dholakia
"Defining the Value of Virtual Communities," Invited Panelist, AMA Summer Educators' Conference, San Diego, California (August 2002).
"The Scope and Persistence of Mere-Measurement Effects," 13th Annual Advanced Research Techniques Forum, Vail Colorado (June 2002). Morwitz, Vicki, & Utpal M. Dholakia
Internet Marketing Seminar, Renmin University, Beijing China (May 2002).
"The Role of Thought in Decision Biases and Bias (Over-) Correction," Association for Consumer Research 2002 Asia Pacific Conference, Beijing China (May 2002). Priester, Joe, Utpal M. Dholakia, & Monique Fleming.
"The Role of Regulatory Focus in the Experience and Control of Dissonant Desires," Texas Marketing Faculty Colloquium, University of Houston, (April 2002).
"The Role of Regulatory Focus in the Experience and Control of Dissonant Desires," Society for Consumer Psychology Winter 2002 Conference, Austin (February 2002). Dholakia, Utpal M., Richard P. Bagozzi & Rajan Nataraajan.
"Bidding Biases in Digital Consumer Auctions," Society for Consumer Psychology Conference, San Francisco (August 2001). Dholakia, Utpal M., Suman Basuroy, & Kerry Soltysinski.
"The Attitudinal Mere-Measurement Effect: How Measuring Customer Satisfaction Influences Transactional and Relational Behaviors of Existing Customers," Marketing Science Conference, Mannheim, Germany (July 2001). Dholakia, Utpal M. and Vicki Morwitz.
"Social Influences on Consumers in Digital Environments," Utah State University, (June 2001). Dholakia, Utpal M.
"Motivational Influences on Resistance of Dissonant Consumption Impulses," Buffalo-Cornell-Rochester-Syracuse-Toronto (BCRST) Marketing Colloquium, University of Toronto, Toronto, Canada (April 2001). Dholakia, Utpal M., Richard P. Bagozzi and Rajan Nataraajan.
* PRESENTER IS UNDERLINED (Where Applicable)
MEDIA CITATIONS
“Pick your pleasure: spend, gamble, or save, by Asa Aarons, www.justaskasa.com, August 14, 2008.
“Americans spending, gambling, saving”, by Pam Willenz, American Psychological Association Press Release, APA Public Affairs Office, August 14, 2008.
“Open source lending tinged with racism”, by Dana Blankenhorn, ZDNet, blogs.zdnet.com/open-source/p =2633, July 10, 2008.
“Is peer-to-peer lending a solution for startups? Q&A with Paul Dholakia of Rice University”, by Matt Bandyk, US News & World Report, July 8, 2008.
“Shrink ray hits consumers’ wallets”, by David Ushery and Alex Johnson, NBC News and MSNBC, July 7, 2008.
Also reported on KCRA.com (Calif.), WAPT-TV (Miss.), WISC-TV (Wis.), WISN.co (Wis.), WTOV.com (Ohio), WXii12.com (N.C.), KNBC.com (Calif.), WHIOtv.com (Ohio), KOCO-TV (Okla.), WMBC.com (Mo.), KSBC-TV (Calif.), NBC11.com (Calif.), WLWT-TV (Ohio), WESH.com (Fla.), KCCI.com (Iowa), NBC5.com (Ill.), NBC30.com (Conn.), PittsburghChannel.com (Pa.), KQCA My58com (Calif.), KRIV-TV, KPRC-TV, WNEM (Mich.), KPHO (Phoenix), Local10.com (Fla.), WSOCtv.com (N.C.), KPTV.com (Ore.), WMUR (N.H.), KVVU Fox 5 (Nev.), WFtv.com (Fla.), WPXI.com (Pa.), NBC4.com (D.C.), KCTV5 News (Mo.), News4Jax.com (Fla.), FoxReno.com (Nev.), TheDenverChannel.com, KIROtv.com (Wash.), WBAL-TV (Md.), KSAT.com (Texas), KGTV 10News.com (Calif.), KETV (Neb.), WMTW-TV (Maine), TurnTo23.com (Calif.), WDSU-TV (La.), NBC5i.com (Texas), WJACtv.com (Pa.), INDY channel.com (Ind.), WSBtv.com (Ga.), Boston Channel.com (Mass.), KOAT-TV (N.M.), KITV.com (Hawaii), WDIV-TV (Mich.), KTVU.com (Calif.), KFOXtv.com (Texas), Local6.com (Fla.), KQCA.com (Calif.), WNBC (N.Y.), NewsNet5.com (Ohio), NBC10.com (Pa.)
“Study finds less bias in online lending sites”, by Shannon Buggs, Houston Chronicle, June 27, 2008.
“New lending strategy combines auction, social networking, bank”, by Ned Hibbert, Fox 26 News at 9, June 20, 2008
“Food packaging shrinks, prices stay the same,” WNBC Channel 5, June 17, 2008.
“Do producers have less for same price?” by Ryan Korsgard, 10 o’clock News, Channel 2 KPRC, NBC Affiliate Houston, June 16, 2008
“Going easy on gimmicks” by Sandra Bretting, Houston Chronicle, September 22, 2007
“The banker next door” by Anne Kadet, SmartMoney Magazine, Page 92, April 2007.
“Bank offers controversial credit card program” by Laura Whitley, ABC 13 Eyewitness News, February 14, 2007, Research@Rice, January 15, 2007.
“Participating in one 15-minute telephone survey can significantly affect subsequent customer behavior for over a year” by Ann Boor, January 2007.
“Moms-and-Pops, all grown up” by Yuki Noguchi, Washington Post, November 23, 2006.
“Be your own woman” by Judith Newman, Ladies’ Home Journal, August 2006 (also published on lifestyle.msn.com)
“Open-source projects have the potential to be the next internet success story” by Ann Boor, Research@Rice, July 15, 2006.
“A golden window for impulse buying” by Stephanie Clifford, Inc. Magazine, April 2006.
“Impulse buying” by Michael Kesterton, The Globe and Mail, April 13, 2006.
“More gloom for retailers”, by Tatiana Serafin, Forbes, April 10, 2006, page 34.
“First impulse buy is often the last, too”, by John Eckberg, Cincinnati Enquirer, Business, January 22, 2006, Page 3J.
“Weird Sells”, by Josie Huang, Portland Press Herald, Monday, January 23, 2006
“The longer you shop, the less tempted you are to buy”, by Pam Sheridan, Research@Rice, January 15, 2006
“Lower-priced brands should be careful before they dare to compare,” by Pam Sheridan, Research@Rice, July 15, 2005.
“Asking consumers to compare may have unintended results,” by Alice LaPlante, Stanford Graduate School of Business Research, July 2005
“Marketers build brand loyalty by welcoming customers to join the club”, by Pam Sheridan, Research@Rice, June 15, 2005.
“Satisfaction surveys and customer purchase behavior,” by Deborah Kreuze, Insights from MSI, Spring 2005, 8-9
“Psychology drives online bidding,” Today’s Pawn Broker, April-June 2005, 9-15.
“The year according to eBay,” by Kevin Maney, USA Today, December 30, 2004, B1-2.
"Rationalizing? Yes, but What a Deal," by Michelle Slatalla, New York Times, December 23, 2004.
“Auction Figures,” by Justin Chappell, The State, South Carolina, November 27, 2004. p. D1.
“County GOP gives bikes to East End kids,” by John Williams, Houston Chronicle, May 26, 2004, p.A23.
“E-ddicted: Navigating online auctions requires patience, restraint,” by Louis Parks, Houston Chronicle, May 1, 2002, Houston Lifestyle and features, p.1, 4.
“Art and oil will mix during car parade,” by David Kaplan, Houston Chronicle, April 25, 2002, Business p. 01.
“A losing proposition: Jared puts a face to a name for Subway shops,” by David Kaplan, Houston Chronicle, January 23, 2002, Business p.01.
“Online Shopper: Following the Herd Right Over the Cliff,” by Michelle Slatalla, New York Times, April 26, 2001, Page D4.
“E-bidders behave like sheep,” by Jon Sidener, Arizona Republic, April 24, 2001.
“The Auction Stampede: Bargains get trampled,” by Mary Lord, US News and World Report, April 16, 2001, 39.
“UB Professor studies online auctions,” Interview feature, NPR – WBFO news, Buffalo, March 28, 2001.
“Following the Cyber-herd”, Unconventional Wisdom by Richard Morin, Washington Post, Sunday, March 25, 2001; Page B05.
“Successful Acquisitions: Look for Marketing Synergies,” Executive Briefing, Harvard Business Review, November-December 1996, 74, 1, 11-12
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